Terms & Conditions

The Snug In Grantown

In post lockdown and still within the grip of a global pandemic it is really important that you read our terms & conditions and cancellation policy.

Self Catering in Grantown on Spey

Cancellation Policy and Terms & Conditions

General Terms & Conditions

We do not require a good housekeeping deposit however, we will ask for payment should there be any unreported damage caused by you during your stay, any additional cleaning required due to smoking or extreme mess. If you break something whilst you are staying in The Snug we do request that you inform us as soon as possible and either replace or pay the value of the broken item.

The Snug is a completely non-smoking apartment in a non-smoking building, and we respectfully request that you smoke outside the building and not in the doorway.

The Snug is completely pet free. It is important for the comfort of all guests that you do not allow any animal into The Snug during your stay, even if they are small and well-behaved.

Please note that babies and children under the age of 13 cannot be accommodated at The Snug. A child over the age of 13 would be one of the two single beds in the property. There is neither space nor insurance to accommodate a 3rd person in your stay.

We will charge a late arrival fee of £20 if you arrive after the stated check-in time which is between 4pm and 7pm; unless this has already been arranged with prior agreement.

Please ensure you have adequate insurance for both your belongings and any issues that arise if you are unable to come on holiday. We cannot take responsibility for your belongings and would advise that your home insurance should cover sporting equipment and electrical devices.

Covid-19 Terms & Conditions

If we enter lockdown again or for any reason we are unable to let you come to The Snug, and we cancel your booking, we will refund you in full.

1.  If you have covid-19 symptoms DO NOT travel to us.  Stay home, get tested and keep safe.  Your travel insurance should cover your loses for your holiday.  As per our cancellation policy if you have to cancel within 14 days of your holiday we will request 50% of the total that was due.

2.  If you develop covid-19 symptoms whilst staying with us you MUST request a test by calling NHS 111 and if you are well enough and are NOT using public transport you should return home immediately.  You must inform us so that we can assist you with isolating and/or enabling you to get home.

3.  If you have to self-isolate in The Snug, you will be liable to cover the cost of your holiday and any costs incurred and income lost by us, as a result of cancelling future guests.  Please note we will assist you by bringing you provisions during your isolation, but we will not be entering The Snug to clean, change towels or bedding. 

Risk Assessments & Minimising Risk Statement

The Snug Risk Assessment
The Snug Covid-19 Risk Assessment
Covid-19 Minimising Risk Statement

Cancellation Policy 

When you book with us you agree to our cancellation policy as follows. If any change or cancellation is made 14 days prior to your arrival you will incur no charges. If any change or cancellation is made after 14 days prior to your arrival you will be charged 50% of the total amount that would have been due at the end of your stay in The Snug. We always advise that you take out your own holiday insurance to cover any problems that may occur if you are unable to use your break away. 

Guest Reviews

We’ve met people from all over the world, and they have all said such lovely things!

Rosemary G

Auckland, New Zealand

There was nothing that we could find to fault with the decor nor the way the Snug was provisioned.  It’s location is excellent, with parking at the back and a little supermarket a few steps away.  We had only three nights here and could have spent much longer in such lovely surroundings.

5-star

Angela S

Mesa, Arizona

What a delight!  The hosts, Katie & Gavin, have designed a marvelous space with great attention to detail.  The kitchen is fully equipped, there is even a washing machine!  The beds are very comfortable and the living area is generously cozy.  Grantown is a quaint town with a rich hisotry.  We will absolutely return!

4-5-star